The Bureau of Local Government Supervision (BLGS) conducted the National Forum on the Citizen Satisfaction Index System (CSIS) 2013 Implementation cum Orientation-Training for the 2014 CSIS Implementation recently in San Juan City, Metro Manila.
Over a hundred participants composed of Division Chiefs/Assistant Division Chiefs, Regional Focal Persons, CLGOOs/City Directors and representatives from selected Local Resource Institutes (LRIs) who conducted the survey, attended the activity.
The National Forum served as an avenue for review and consultation for “what went well” and “what did not” in the 2013 CSIS implementation. Resource persons from the selected LRIs that were part of the 2013 Implementation shared their best practices which could be applied during the next round of the program implementation.
In Region XII, only 2 cities were covered in the program—Tacurong and Kidapawan. The results for the 2013 Implementation were presented during the Forum. The national summary report cited Tacurong City for several times having landed on the top 5 cities on Citizen Satisfaction Category in the different service areas rated per Local Government Unit.
On Agricultural Support, Tacurong landed as the top city (1st) with high rating of 79.07%. On Social Welfare Services, Tacurong also landed as the top city (1st) with a high rating of 73.36%.
On Support to Basic Education, Tacurong obtained the 2nd top city with high rating of 75.69%. Tacurong also placed 3rd on Health Services with a high rating of 73.60%.
On Governance and Response Area, Tacurong obtained 5th place with high rating of 66.45%.
Nationwide, Tacurong was proclaimed 3rd placer on the overall Citizens’ Satisfaction Category with a high 70.31% rating.
Laoag City topped the list with 76.26% rating. Oroquieta City placed second in the overall rankings with 73.17%. The cities of Dipolog and Sagay were 4th and 5th, respectively.
The CSIS endeavors to assess the reach and quality of basic government services on health, basic education, social welfare, governance and response, public works and infrastructure, environmental management, agriculture and tourism from the point of view of the people as clients and as citizens. Data are gathered primarily through the conduct of survey administered face-to-face in selected cities and municipalities nationwide.